:root{
  --ink:#141a24; --muted:#5d6b7e; --faint:#8b98a9;
  --line:#e4e8ee; --line-2:#eef1f5;
  --bg:#f5f6f8; --card:#fff; --rail:#12192b;
  --accent:#2d4fd0; --accent-ink:#233ea8; --accent-bg:#ecf0fe;
  --amber:#b06a00; --amber-bg:#fdf3e2;
  --green:#1f7a4d; --green-bg:#e9f6ef;
  --red:#b8262b; --red-bg:#fdecec;
  --grey:#5d6b7e; --grey-bg:#eef1f5;
  --radius:10px; --shadow:0 1px 2px rgba(16,24,40,.05),0 1px 3px rgba(16,24,40,.06);
}
*{box-sizing:border-box}
html,body{height:100%}
body{margin:0;background:var(--bg);color:var(--ink);
  font:15px/1.5 -apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Helvetica,Arial,sans-serif;
  -webkit-font-smoothing:antialiased}
button{font:inherit;cursor:pointer}
a{color:inherit;text-decoration:none}
::-webkit-scrollbar{width:10px;height:10px}
::-webkit-scrollbar-thumb{background:#d3d9e2;border-radius:6px;border:3px solid transparent;background-clip:content-box}

/* ---- shell ---- */
.shell{display:grid;grid-template-columns:212px 1fr;grid-template-rows:100vh;height:100vh}
.rail{background:var(--rail);color:#c9d2e3;display:flex;flex-direction:column;padding:14px 12px;gap:4px}
.brand{display:flex;align-items:center;gap:9px;padding:6px 8px 16px;color:#fff;font-weight:650;letter-spacing:-.01em;font-size:15px}
.brand svg{flex:0 0 auto}
.brand small{display:block;font-weight:450;color:#8592ab;font-size:11.5px;letter-spacing:.02em}
.nav{display:flex;align-items:center;gap:10px;padding:8px 10px;border-radius:8px;color:#aeb9cd;font-size:14px}
.nav:hover{background:#1b2438;color:#e8edf6}
.nav.active{background:#22304d;color:#fff}
.nav .count{margin-left:auto;background:#3a4b6e;color:#dbe4f4;font-size:11px;padding:1px 7px;border-radius:999px}
.nav .count.hot{background:var(--accent);color:#fff}
.nav .count.red{background:var(--red);color:#fff}
.rail .spacer{flex:1}
.rail .foot{padding:10px;color:#67748c;font-size:11.5px;line-height:1.4;border-top:1px solid #232d45}
.rail button.nav{background:transparent;border:0;width:100%;text-align:left;font:inherit;cursor:pointer}

.main{overflow:auto;display:flex;flex-direction:column;min-width:0}
.top{position:sticky;top:0;z-index:5;background:rgba(245,246,248,.86);backdrop-filter:blur(6px);
  border-bottom:1px solid var(--line);padding:12px 22px;display:flex;align-items:center;gap:14px;min-height:57px}
.top h1{font-size:17px;margin:0;font-weight:640;letter-spacing:-.01em}
.top .sub{color:var(--muted);font-size:13px}
.top .right{margin-left:auto;display:flex;gap:8px;align-items:center}
.wrap{padding:22px;max-width:1180px;width:100%;margin:0 auto}

/* ---- buttons ---- */
.btn{display:inline-flex;align-items:center;gap:7px;border:1px solid var(--line);background:#fff;color:var(--ink);
  padding:7px 12px;border-radius:8px;font-size:13.5px;font-weight:530;box-shadow:var(--shadow)}
.btn:hover{border-color:#cfd6e0}
.btn.primary{background:var(--accent);border-color:var(--accent);color:#fff}
.btn.primary:hover{background:var(--accent-ink)}
.btn.ghost{background:transparent;box-shadow:none;border-color:transparent;color:var(--muted)}
.btn.ghost:hover{background:#eceff4;color:var(--ink)}
.btn.danger{color:var(--red);border-color:#f0c9ca}
.btn.sm{padding:5px 9px;font-size:12.5px}
.btn:disabled{opacity:.45;cursor:not-allowed}

/* ---- switch ---- */
.switch{display:inline-flex;align-items:center;gap:9px;font-size:13.5px;color:var(--muted);cursor:pointer;user-select:none}
.switch input{position:absolute;opacity:0;width:0;height:0}
.switch .track{width:34px;height:20px;border-radius:999px;background:#cdd5e0;position:relative;transition:.15s;flex:0 0 auto}
.switch .knob{position:absolute;top:2px;left:2px;width:16px;height:16px;border-radius:50%;background:#fff;box-shadow:0 1px 2px rgba(0,0,0,.25);transition:.15s}
.switch:hover .track{background:#c1cad6}
.switch input:checked + .track{background:var(--accent)}
.switch input:checked + .track .knob{left:16px}
.switch input:checked:hover + .track{background:var(--accent-ink)}
.switch input:focus-visible + .track{box-shadow:0 0 0 3px var(--accent-bg)}
.note{background:var(--accent-bg);color:var(--accent-ink);border:1px solid #ccd7fb;border-radius:8px;padding:10px 12px;font-size:13px;margin-bottom:16px;line-height:1.5}
.note b{font-weight:650}

/* ---- pills ---- */
.pill{display:inline-flex;align-items:center;gap:5px;font-size:11.5px;font-weight:600;padding:4px 9px;border-radius:999px;
  background:var(--grey-bg);color:var(--grey);white-space:nowrap;letter-spacing:.01em;line-height:1}
.pill.amber{background:var(--amber-bg);color:var(--amber)}
.pill.green{background:var(--green-bg);color:var(--green)}
.pill.blue{background:var(--accent-bg);color:var(--accent-ink)}
.pill.red{background:var(--red-bg);color:var(--red)}
.pill .dot{width:6px;height:6px;border-radius:50%;background:currentColor;opacity:.9}

/* ---- desk list ---- */
.tabs{display:flex;gap:2px;margin-bottom:14px;border-bottom:1px solid var(--line)}
.tab{padding:8px 12px;font-size:13.5px;color:var(--muted);border-bottom:2px solid transparent;margin-bottom:-1px;font-weight:540}
.tab.active{color:var(--ink);border-bottom-color:var(--accent)}
.tab .n{margin-left:6px;font-size:11.5px;color:var(--faint)}
.list{display:flex;flex-direction:column;gap:8px}
.row{display:grid;grid-template-columns:3px 1fr auto;gap:14px;align-items:center;background:var(--card);
  border:1px solid var(--line);border-radius:var(--radius);padding:12px 14px 12px 0;box-shadow:var(--shadow);cursor:pointer}
.row:hover{border-color:#cfd6e0}
.row .railbar{background:var(--line-2);border-radius:3px;align-self:stretch;margin-left:0}
.row.pending .railbar{background:var(--amber)}
.row.active .railbar{background:var(--accent)}
.row.closed .railbar{background:#cbd3de}
.row .who{font-weight:600;font-size:14.5px;display:flex;align-items:center;gap:8px}
.row .prev{color:var(--muted);font-size:13px;margin-top:2px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;max-width:64ch}
.row.esc .railbar{background:var(--red)}
.row .meta{text-align:right;color:var(--faint);font-size:12px;display:flex;flex-direction:column;gap:6px;align-items:flex-end}
.row .meta .age{font-size:12px;color:var(--muted)}
.row .meta .chip{font-size:11px}
.row.unread .who::after{content:"";width:8px;height:8px;border-radius:50%;background:var(--accent);display:inline-block}
.empty{text-align:center;color:var(--faint);padding:56px 0;font-size:14px}

/* ---- conversation ---- */
.conv{display:grid;grid-template-columns:minmax(0,1fr) 340px;gap:18px;align-items:start}
.thread{background:var(--card);border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow);overflow:hidden}
.thread .head{padding:12px 16px;border-bottom:1px solid var(--line);display:flex;align-items:center;gap:10px}
.thread .scroll{padding:16px;display:flex;flex-direction:column;gap:10px;max-height:calc(100vh - 260px);overflow:auto}
.msg{max-width:78%;padding:9px 12px;border-radius:12px;font-size:14px;white-space:pre-wrap}
.msg.in{background:#eef1f5;border-bottom-left-radius:4px;align-self:flex-start}
.msg.out{background:var(--accent);color:#fff;border-bottom-right-radius:4px;align-self:flex-end}
.msg.out.edited{background:#1f5fbf}
.msg .stamp{display:block;font-size:10.5px;opacity:.62;margin-top:5px}
.sys{align-self:center;font-size:11.5px;color:var(--muted);background:var(--grey-bg);padding:3px 10px;border-radius:999px}
.lbl{align-self:flex-start;font-size:11px;color:var(--faint);font-weight:600;letter-spacing:.04em;text-transform:uppercase}

.side{display:flex;flex-direction:column;gap:14px;position:sticky;top:70px}
.panel{background:var(--card);border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow)}
.panel h3{margin:0;padding:11px 14px;font-size:12px;text-transform:uppercase;letter-spacing:.06em;color:var(--muted);border-bottom:1px solid var(--line-2)}
.panel .body{padding:13px 14px}
.panel .body.flush{padding:0}
.col-main{display:flex;flex-direction:column;gap:18px;min-width:0}

.steps{list-style:none;margin:0;padding:0}
.steps li{display:flex;gap:10px;padding:6px 0;font-size:13.5px;color:var(--muted)}
.steps .mk{width:17px;height:17px;border-radius:50%;border:1.5px solid #cdd5e0;flex:0 0 auto;margin-top:1px;
  display:flex;align-items:center;justify-content:center;font-size:10px;color:#fff}
.steps li.done{color:var(--ink)} .steps li.done .mk{background:var(--green);border-color:var(--green)}
.steps li.now{color:var(--ink);font-weight:600} .steps li.now .mk{border-color:var(--accent);box-shadow:0 0 0 3px var(--accent-bg)}
.steps li.skip .mk{background:#dfe4ec;border-color:#dfe4ec}

.fields{display:flex;flex-direction:column;gap:1px}
.field{display:flex;justify-content:space-between;gap:12px;padding:6px 0;border-bottom:1px dashed var(--line-2);font-size:13.5px}
.field:last-child{border-bottom:0}
.field .k{color:var(--muted)}
.field .v{font-weight:560;text-align:right;max-width:60%}
.field .v.none{color:var(--faint);font-weight:450;font-style:italic}
.conf{font-size:10.5px;color:var(--faint);font-weight:500;margin-left:5px}

.draft textarea{width:100%;min-height:120px;border:0;border-bottom:1px solid var(--line-2);padding:13px 14px;font:inherit;resize:vertical;outline:none;background:#fff;border-radius:0}
.draft textarea:focus{background:#fcfdff}
.examples{padding:0;border-bottom:1px solid var(--line-2);background:#fafbfd}
.examples summary{cursor:pointer;font-size:11px;text-transform:uppercase;letter-spacing:.05em;color:var(--faint);font-weight:650;list-style:none;display:flex;align-items:center;gap:7px;padding:10px 14px}
.examples summary::-webkit-details-marker{display:none}
.examples summary::after{content:"▾";margin-left:auto;color:var(--faint)}
.examples[open] summary::after{content:"▴"}
.exlist{padding:0 14px 10px}
.ex{font-size:12.5px;color:#54606e;padding:7px 0;border-top:1px dashed var(--line-2)}
.ex b{color:var(--ink);font-weight:560}
.draft .actions{display:flex;gap:8px;padding:12px 14px;align-items:center}
.draft .actions .grow{flex:1}
.hint{font-size:12px;color:var(--faint);padding:0 14px 12px}
.warn{background:var(--red-bg);color:var(--red);border-radius:8px;padding:9px 11px;font-size:12.5px;margin:10px 14px;display:flex;gap:8px}

details.trace{padding:0 14px 12px}
details.trace summary{cursor:pointer;font-size:12px;color:var(--muted);padding:6px 0;list-style:none;display:flex;align-items:center;gap:6px}
details.trace summary::-webkit-details-marker{display:none}
details.trace summary::before{content:"▸";color:var(--faint)}
details.trace[open] summary::before{content:"▾"}
.trace-item{font-size:12px;color:var(--muted);padding:6px 0 6px 14px;border-left:2px solid var(--line-2);margin-left:4px;font-family:ui-monospace,SFMono-Regular,Menlo,monospace}
.trace-item b{color:var(--ink);font-weight:600}
.trace-item .ok{color:var(--green)}

/* ---- flow map ---- */
.flowmap{display:flex;gap:14px;align-items:stretch;overflow-x:auto;padding-bottom:8px}
.node{background:var(--card);border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow);min-width:198px;padding:12px 14px;display:flex;flex-direction:column;gap:6px}
.node .nm{font-weight:620;font-size:14px;display:flex;align-items:center;gap:7px}
.node .ins{font-size:12.5px;color:var(--muted)}
.node .exp{margin-top:auto;display:flex;flex-wrap:wrap;gap:5px}
.chip{font-size:11px;line-height:1.35;background:var(--grey-bg);color:var(--muted);padding:3px 7px;border-radius:6px;font-family:ui-monospace,Menlo,monospace}
.chip.filled{background:var(--green-bg);color:var(--green)}
.chip.term{background:#f0eafb;color:#6b3fb0}
.node.terminal{border-style:dashed}
.node{cursor:pointer}
.node.sel{border-color:var(--accent);box-shadow:0 0 0 3px var(--accent-bg),var(--shadow)}
.chip.model{background:var(--accent-bg);color:var(--accent-ink)}
.chip.human{background:var(--green-bg);color:var(--green)}
.arrow{display:flex;align-items:center;color:#c2cad6;font-size:20px;padding:0 2px}
.branch{font-size:11.5px;color:var(--accent-ink);font-weight:600}
.here{font-size:11px;color:var(--accent-ink);background:var(--accent-bg);border-radius:6px;padding:2px 7px;align-self:flex-start}
.legend{display:flex;gap:18px;flex-wrap:wrap;color:#4f5b6a;font-size:12.5px;margin:2px 0 16px}
.legend span{display:inline-flex;align-items:center}
.legend .kdot{width:10px;height:10px;border-radius:3px;display:inline-block;margin-right:7px}
.legend .kdot.us{background:var(--amber)}
.legend .kdot.caller{background:var(--accent)}
.legend .kdot.done{background:#c9d1dc}

/* ---- simulator ---- */
.simwrap{display:grid;grid-template-columns:minmax(0,1fr) 320px;gap:18px;align-items:start}
.phone{background:#0f1523;border-radius:26px;padding:12px;max-width:390px;margin:0 auto;box-shadow:0 14px 34px rgba(12,18,32,.28)}
.phone .screen{background:#f2f4f8;border-radius:18px;overflow:hidden;display:flex;flex-direction:column;height:min(66vh,560px)}
.phone .bar{background:#fff;border-bottom:1px solid var(--line);padding:10px 14px;display:flex;align-items:center;gap:9px}
.phone .bar .nr{font-size:12px;color:var(--muted)}
.phone .bar .nm{font-weight:600;font-size:13.5px}
.phone .thread{padding:12px;overflow:auto;display:flex;flex-direction:column;gap:8px;flex:1;background:linear-gradient(#eef1f6,#e9edf4)}
.phone .compose{display:flex;gap:8px;padding:9px;background:#fff;border-top:1px solid var(--line)}
.phone .compose input{flex:1;border:1px solid var(--line);border-radius:999px;padding:9px 13px;font:inherit;outline:none}
.phone .compose input:focus{border-color:var(--accent)}
.bubble{max-width:80%;padding:8px 12px;border-radius:14px;font-size:13.5px;box-shadow:var(--shadow);white-space:pre-wrap}
.bubble.in{background:#fff;align-self:flex-start;border-bottom-left-radius:4px}
.bubble.out{background:var(--accent);color:#fff;align-self:flex-end;border-bottom-right-radius:4px}
.bubble.sys{align-self:center;background:#dfe4ec;color:var(--muted);font-size:11px;padding:3px 9px;border-radius:999px;box-shadow:none}
.avatar{width:26px;height:26px;border-radius:50%;background:var(--accent-bg);color:var(--accent-ink);display:flex;align-items:center;justify-content:center;font-size:11px;font-weight:700;flex:0 0 auto}

/* widget */
.widget{position:fixed;right:22px;bottom:22px;z-index:40;width:340px;background:var(--card);border:1px solid var(--line);
  border-radius:14px;box-shadow:0 18px 44px rgba(12,18,32,.22);overflow:hidden;display:none}
.widget.open{display:flex;flex-direction:column}
.widget .whead{display:flex;align-items:center;gap:9px;padding:10px 12px;background:var(--rail);color:#fff;font-size:13.5px;font-weight:600}
.widget .whead .grow{flex:1}
.widget .whead button{background:transparent;border:0;color:#c9d2e3;padding:3px;border-radius:6px;display:flex}
.widget .whead button:hover{background:#22304d;color:#fff}
.widget .wbody{display:flex;flex-direction:column;height:390px}
.widget .thread{flex:1;overflow:auto;padding:12px;display:flex;flex-direction:column;gap:8px;background:var(--bg)}
.widget .compose{display:flex;gap:7px;padding:9px;border-top:1px solid var(--line);background:#fff}
.widget .compose input{flex:1;border:1px solid var(--line);border-radius:8px;padding:8px 11px;font:inherit;outline:none;min-width:0}
.widget .sedona{font-size:12px;color:var(--muted);padding:8px 12px;border-bottom:1px solid var(--line-2);background:#fafbfd;display:flex;gap:8px;align-items:center}
.widget .sedona select{flex:1;font:inherit;border:1px solid var(--line);border-radius:7px;padding:5px 7px;background:#fff}
.fab{position:fixed;right:22px;bottom:22px;z-index:39;border:0;border-radius:999px;background:var(--rail);color:#fff;
  padding:11px 16px;font-weight:600;font-size:13.5px;box-shadow:0 12px 30px rgba(12,18,32,.28);display:flex;align-items:center;gap:9px}
.fab:hover{background:#1b2438}
.fab .bdg{background:var(--accent);color:#fff;font-size:11px;border-radius:999px;padding:1px 7px;font-weight:700}
.fab.hidden{display:none}

/* ---- banner ---- */
.banner{display:flex;gap:9px;align-items:center;background:#fff6e5;color:#8a5a00;border-bottom:1px solid #f0dcb4;padding:9px 22px;font-size:13px}
.banner a{color:#8a5a00;text-decoration:underline;cursor:pointer;font-weight:600}

/* ---- guardrails ---- */
.guard{margin:12px 14px 0;border-radius:8px;padding:10px 12px;font-size:12.5px;display:flex;gap:10px;align-items:flex-start}
.guard.block{background:var(--red-bg);color:var(--red);border:1px solid #f3cdce}
.guard.escalate{background:var(--red-bg);color:var(--red);border:1px solid #f3cdce}
.guard.flag{background:var(--amber-bg);color:var(--amber);border:1px solid #f0dcb4}
.guard .t{font-weight:650}
.guard .why{margin-top:3px;opacity:.9}
.guard .quote{font-style:italic}
.guard .acts{margin-top:7px;display:flex;gap:8px}

/* ---- agent / prompts ---- */
.agentgrid{display:grid;grid-template-columns:230px 1fr;gap:18px;align-items:start}
.doc{background:var(--card);border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow);margin-bottom:16px}
.doc .dh{padding:12px 14px;border-bottom:1px solid var(--line-2);display:flex;align-items:center;gap:9px}
.doc .dh b{font-size:14.5px}
.doc .dh .grow{flex:1}
.doc pre{margin:0;padding:14px;font:12.5px/1.6 ui-monospace,SFMono-Regular,Menlo,monospace;white-space:pre-wrap;color:#26303f;background:#fafbfd}
.vchip{font:600 10.5px/1 ui-monospace,monospace;padding:4px 7px;border-radius:6px;background:var(--accent-bg);color:var(--accent-ink)}
.dochistory{padding:10px 14px;font-size:12.5px;color:var(--muted);border-top:1px solid var(--line-2);display:flex;gap:14px;flex-wrap:wrap}
.rule{display:grid;grid-template-columns:1fr auto auto;gap:12px;align-items:center;padding:12px 14px;border-bottom:1px solid var(--line-2)}
.rule:last-child{border-bottom:0}
.rule .rn{font-weight:580;font-size:13.5px}
.rule .rd{color:var(--muted);font-size:12.5px;margin-top:2px}
.rule .rt{font-size:11px;color:var(--faint);margin-top:4px}

/* ---- live intake board ---- */
.board{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:12px;align-items:start}
.col{background:var(--card);border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow);min-height:230px;display:flex;flex-direction:column}
.col .ch{display:flex;align-items:center;gap:8px;padding:10px 12px;border-bottom:1px solid var(--line-2);font-size:12px;font-weight:640;text-transform:uppercase;letter-spacing:.05em;color:var(--muted)}
.col .ch .cn{margin-left:auto;background:var(--grey-bg);color:var(--muted);border-radius:999px;padding:1px 7px;font-size:11px}
.col .cb{padding:10px;display:flex;flex-direction:column;gap:8px}
.cc{border:1px solid var(--line);border-radius:8px;padding:8px 10px;cursor:pointer;background:#fff;border-left-width:3px;border-left-color:#e4e8ee}
.cc.us{border-left-color:var(--amber)}
.cc.caller{border-left-color:var(--accent)}
.cc.done{border-left-color:#c9d1dc}
.cc:hover{border-color:#cfd6e0}
.cc .who{font-size:13.5px;font-weight:560}
.cc .cm{font-size:11.5px;color:var(--muted);margin-top:3px;display:flex;align-items:center;gap:4px}
.cempty{color:var(--faint);font-size:12.5px;padding:6px 2px}

/* ---- vertical documentation blocks ---- */
.pipe{display:flex;flex-direction:column}
.pstep{display:grid;grid-template-columns:34px 1fr;gap:12px}
.pcol{display:flex;justify-content:center;position:relative}
.pcol::before{content:"";position:absolute;top:0;bottom:0;width:2px;background:var(--line-2)}
.pstep:first-child .pcol::before{top:14px}
.pstep:last-child .pcol::before{bottom:calc(100% - 14px)}
.pnum,.pdot{position:relative;z-index:1;width:24px;height:24px;border-radius:50%;background:#fff;border:2px solid var(--line);display:flex;align-items:center;justify-content:center;font-size:11px;font-weight:650;line-height:1;padding:0;font-variant-numeric:tabular-nums;color:#3d4756;margin-top:2px}
.pdot{width:12px;height:12px;margin-top:10px}
.pdot.done{background:var(--green);border-color:var(--green)}
.pdot.branch{background:var(--accent);border-color:var(--accent)}
.pbody{padding:0 0 20px}
.pbody .pt{font-weight:620;font-size:14.5px;display:flex;align-items:center;gap:8px}
.pbody .pd{color:#4a5563;font-size:13.5px;margin-top:3px;max-width:84ch}
.pmeta{display:flex;flex-wrap:wrap;gap:18px;margin-top:8px;font-size:12.5px;color:#57616e}
.pmeta b{color:var(--ink);font-weight:600}

/* ---- toast ---- */
.toast{position:fixed;left:50%;bottom:26px;transform:translateX(-50%) translateY(8px);background:#1b2a4a;color:#fff;
  padding:10px 16px;border-radius:999px;font-size:13px;z-index:100;box-shadow:0 10px 30px rgba(0,0,0,.25);opacity:0;transition:.18s;pointer-events:none}
.toast.on{opacity:1;transform:translateX(-50%) translateY(0)}

.busy{display:inline-flex;align-items:center;gap:8px;color:var(--muted);font-size:13px}
.spin{width:13px;height:13px;border:2px solid #d5dbe4;border-top-color:var(--accent);border-radius:50%;animation:sp .7s linear infinite}
@keyframes sp{to{transform:rotate(360deg)}}